Handling the clash between production & consumption. A situated view on front-line service workers’ competencies in interactive service
Empirische Personal- und Organisationsforschung,
hrsg. von Dorothea Alewell, Rüdiger Kabst, Albert Martin, Wenzel Matiaske, Werner Nienhüser, Florian Schramm, Wolfgang Weber, Band 55,
Rainer Hampp Verlag, München u. Mering 2016, 192 S.,
ISBN 978-3-95710-064-1 (print), € 24.80
ISBN 978-3-95710-164-8 (e-book pdf), € 22.99
The majority of the workforce is currently employed in the service industry where many employees are involved in daily face-to-face service interactions with customers. At the same time, these direct customer interactions are increasingly put under pressure for example, in traditional retailing by alternative distribution channels. Nevertheless, whenever an essential part of a business-model’s value-creation process builds on interactive service work, both front-line service workers and customers are forced to mutually work together in service interactions.
The present study shows the tensions front-line service workers face between demands for cost-efficiency on the one hand and customer service on the other. Although these two rationalities do not necessarily contradict each other on an organizational level, individual front-line service workers face these contradictions in the form of challenging tensions in every day interactions with customers. Building on rich and comprehensive observational and interview data from the retail sales floor, the interpretive research approach allows the analysis of the challenges of interactive service work and carves out the corresponding competencies to handle the clash between production and consumption which manifest in service interactions. Drawing on Convention Theory (“Économie des conventions”), the situation as unit of analysis becomes center stage. Convention Theory shows that not only are individual characteristics such as friendliness important for successful service interactions, but especially the competent interplay between individual resources and organizational settings within the situation of interaction is essential. The results shed new light on individuals’ contributions to successful service interactions and contributes to a more fine-grained picture of the challenges and competencies in interactive service work.
Key words: interactive service work, retail, competencies, Convention Theory, tensions
Case Study Research Approaches, Methods, Contribution to Theory
hrsg. von Wenzel Matiaske, Martin Spieß et al., Band 12,
Rainer Hampp Verlag, München u. Mering 2016, 229 S.,
ISBN 978-3-95710-075-7 (print), € 24.80
ISBN 978-3-95710-175-4 (e-book pdf), € 22.99
This book outlines the richness of case study approaches in their contribution to theory. It offers master and doctoral students a systematic overview of how to conduct case study research considering the variety of its approaches.
A continuum of theory is outlined in order to clarify the contribution of research designs to theory. Research topics, research questions, and the role of the theoretical and empirical state of the art are discussed. The conceptual framework is displayed as an orientation, guiding the study theoretically as well as methodologically.
The core of the book is the investigation into the main approaches of case study re-search. Exploratory, explanatory, constructivist, and extended case study approaches are outlined and compared. Commonalities and differences in data collection and data analysis within case study research are deepened.
Key words: Qualitative research, case study research, theory continuum, exploratory case study, explanatory case study, constructivist case study, extended case study
Christa Larsen, Sigrid Rand, Alfons
Schmid, Päivi Holopainen, Pirita Jokikaarre, Katri Kuusela, Niina Alapuranen (Eds.):
Digital (R)evolution and Its Effects on Labour: Opportunities and Challenges for Regional and Local Labour Market Monitoring
Megatrends such as demographic change, globalisation and digitalisation influence all societal spheres, be it the economy, labour market, education or culture. Consequently, it is important to estimate how strong these effects are and collect qualitative information on the nature of their impact. Whilst the effects of demographic change and globalisation have already been broadly discussed, changes resulting from digital transformation have scarcely been reflected upon systematically, especially in the case of labour markets. Against this background, the European Network on Regional Labour Market Monitoring (EN RLMM) has chosen the digital transformation of societies and economies and its effects on labour as its guiding theme for 2016. Together with the members of the network, we seek to present the state of the current knowledge, specify first action requests and options and capture the relevance of digital transformation for regional and local labour market monitoring.
The current anthology of the EN RLMM constitutes the first building block in this process: it brings together contributions discussing the effects of digital transformation on specific sectors and occupations as well as labour market target groups. Furthermore, it contains regional good practice examples describing and analysing the digital transformations of regions.
Key words: digitalisation, digital transformation, smart regional and local labour markets, smart labour market monitoring, applied labour market research, smart regional development
Christa Larsen, Sigrid Rand, Alfons
Schmid, Mario Mezzanzanica, Silvia Dusi (Eds.):
Big Data and the Complexity of Labour Market Policies: New Approaches in Regional and Local Labour Market Monitoring for Reducing Skills Mismatches
The experience of regional and local labour market observatories shows that information on some aspects of the labour market – such as the demand for skilled labour in certain sectors or spatial units – is difficult to obtain. In the recent years, ICT-related innovations have created new forms and types of data that can be used for enhancing the efficiency in several areas of economic activity. So far, the vast amount of unstructured data contained in the World Wide Web – Big Data – has been largely unexploited. However, as the available technology provides increasingly cost-effective solutions, it has become possible to provide services that have formerly been too expensive. Therefore, applying Big Data in labour market monitoring can provide innovative insights into the functioning of labour markets. Also the process data of Public Employment Services or Statistical Offices constitute a promising source of large amounts of data. The results of the analyses based on the different sources of data can be used to improve the efficiency of the labour market at large and the provision of services by governments and private enterprises.
However, the attempts to use Big Data in the context of labour market monitoring have been relatively rare so far, even though a growing interest can be observed among researchers and practitioners alike. Against this background, the issues of collecting, elaborating, analysing and disseminating the information available on the Web urgently needed to be addressed – as did the associated ethical and legal issues concerned with data ownership and protection. This year’s Anthology of the EN RLMM covers these issues from the viewpoint of labour market researchers and practitioners in labour market observatories from different European regions and localities. The contributions provide first insights into new models and tools of labour market monitoring based on the usage of Big Data.
Key words: Big Data, Big Data application, regional and local labour markets, labour market monitoring, applied labour market research
Trade Unions and Worker Representation in Ukraine
The disintegration of socialism that occurred across
Key words: trade unions, independent trade unions,
reformed trade unions, worker representation, Industrial Relations,
Christoph Scherrer (Ed.):
The Transatlantic Trade and Investment Partnership (TTIP): Implications for Labor
Labor and Globalization, edited by Christoph Scherrer, Vol. 5,
Rainer Hampp Verlag, München u. Mering 2014, 209 S.,
ISBN 978-3-86618-396-4, € 24.80
· providing an overall introduction to the TTIP negotiations;
· assessing the reliability of the studies claiming employment gains;
· highlighting specific problematic proposals such as the investor-to-state dispute settlement mechanism;
the position of organized labor from both sides of the
Among the contributors are Stefan Beck (
words: International trade, trade models, investment
protection, labor rights, employment,
Pursuing a Developmental State Trade Agenda in a Neo-Liberal Context:
Labor and Globalization, edited by
Christoph Scherrer, Volume 7,
Rainer Hampp Verlag, München u. Mering 2014, 214 S.,
ISBN 978-3-86618-398-8, € 24.80
This book explains why it was possible for the
Worker’s Party (PT) in
Key words: Developmental state, political parties, trade policy
ElKhider Ali Musa:
Emerging Women Entrepreneurs in Sudan. Individual Characteristics, Obstacles and Empowerment
This research focuses on three issues: the personal characteristics and motivations of the female entrepreneurs of Sudan, how conducive is the business environment for the female entrepreneurs of Sudan in terms of availability of finance and supporting infrastructural services and the major constraints imposed by the society’s attitudes and government regulations on business start-up, taxes and labour that may still impede female entrepreneurs of Sudan. The study used survey methodology and the questionnaire research method to collect data from 142 female businesses of different sizes, in different geographical locations and in different industries. Businesswomen have immense problems accessing finance and many aspects of infrastructural services and government regulations on business start-up and taxes that are not business-friendly either. Unexpectedly, the research findings indicate society’s positive attitudes to businesswomen.
The study has made some recommendations including making microfinance initiative easily accessible, improving infrastructure, streamlining government regulations on starting-up business and licensing, introducing tax reforms and incentives, organizing businesswomen in the informal sector and enhancing businesswomen organizations’ relations with universities.
Key words: businesswomen, entrepreneurship, infrastructure, environment, microfinance, motivation, traits, culture, progress, prospects, taxes, regulations
Christa Larsen, Sigrid Rand, Alfons
Schmid, Rolf Keil (Eds.):
Sustainable Economy and Sustainable Employment. Approaches to Measuring Sustainability in Regional and Local Labour Market Monitoring
In the past years, sustainability has again become a theme in both academic and political discourses. Even though they often focus on green(ing) jobs and skills as recently emerged policy fields, also the different aspects of sustainable employment are increasingly receiving attention. As the labour market observatories face the challenge of capturing the developments on the regional and local labour markets in regard to green jobs/skills and sustainable employment, the EN RLMM anthology seeks to clarify different conceptual and methodological issues with the aim to advance regional and local labour market monitoring efforts in this field. The publication focuses on monitoring approaches concerned with jobs and skills in the green(ing) sectors and sustainable employment on the level of European regions and localities. It is explored, how the above mentioned issues can be integrated in the continuously conducted regional and local labour market monitoring and how different stakeholders on the regional and local level can use the generated labour market data for their steering and strategy development activities.
Key words: sustainable economy, sustainable employment, green(ing) economy, green(ing) jobs and skills, regional and local labour market, labour market monitoring
Akua O Britwum and Sue Ledwith
Visibility and Voice for Union Women: Country case studies from Global Labour University researchers
Labor and Globalization, edited by
Christoph Scherrer, Vol. 4,
Rainer Hampp Verlag, München u. Mering 2014, 339 S.,
ISBN 978-3-86618-395-7, € 32.80
A new collection of case
studies about gender and trade unions in nine countries, ranging from
Key words: Women, Gender Politics, Trade Union Leadership, International, Country Case Studies
Veerashekharappa, Meenakshi Rajeev, Soumitra
Reforming Cooperative Credit Structure in India for Financial Inclusion
Labor and Globalization, edited by
Christoph Scherrer, Volume 6,
Rainer Hampp Verlag, München u. Mering 2014, 98 S.,
ISBN 978-3-86618-397-1, € 19.80
In the drive for financial inclusion in
The book examines the progress of this reform drive in
Key words: Short Term Cooperative Credit Societies, Vaidyanathan Committee Report, Primary Agriculture Credit Societies, Common Accounting System
Christian Scholz, Volker
The Dean in the University of the Future
Doing research on the roles of the dean within the university governance is gaining momentum, since the deans are the critical success factors for the university: Deans contextualise – for the good or for the bad – the way faculties perform research and teaching. They are responsible for the survival of the faculty in the interplay of centralistic and collegial steering systems. Therefore, they need both a clear vision and a solid strategy.
The international academic conference
“The Dean in the University of the Future” dealt with these issues. It was held
The conference – organised
together with the DIES-programme of the DAAD – is
part of the KORFU research programme that is funded
by the German Federal Ministry of Education and Research and administered by
This Conference Proceedings report the edited versions of the 23 most important findings of the conference as well as the Conference Communiqué.
Martin Büscher, Michael Quante, in collaboration with Dominik Düber and Edgar Wehmeier:
Discovering, Reflecting and Balancing Values: Ethical Management in Vocational Education Training
Wirtschafts- und Unternehmensethik,
hrsg. von Th. Beschorner, A. Brink, M. Schmidt, W. Schmidt, O. J. Schumann, Band 23,
Rainer Hampp Verlag, München,. Mering 2014, 164 S.,
ISBN 978-3-86618-873-0 (print), € 22.80
ISBN 978-3-86618-973-7 (e-book pdf), € 19.99
Ethics is everywhere! Ethics needs communication!
Ethics sharpens your profile! To make this clear, the professional education
concept “ProEthics” leads to discovering, reflecting
and balancing values in vocational education training. It takes up situations
from daily professional life and identifies their ethical dimensions. It has
been shaped by the cooperation of European institutions of vocational training and universities representing
an interdisciplinary cooperation of ethics and economics. The European
Commission supported a two year project that brought experts from
Key words: Value Management, Business Ethics, Communication, Virtues, Ethical Reasoning, Responsibility, Value Conflicts, Practical Ethics, Value Formation, Structures of Values
Sarah Elisabeth Schmelzer-Roldán:
The Impact of Electricity Sector Privatisation on Employees in
Labor and Globalization, edited by Christoph Scherrer, Vol. 3,
Rainer Hampp Verlag, München u. Mering 2014, 249 S.,
ISBN 978-3-86618-394-0, € 27.80
This book investigates country-specific responses to privatisation by examining two of the most important Latin
American examples of the 1990s, the Argentine and the Brazilian programmes, and one essential public service sector,
electricity. In doing so, it aims to: identify the impact of privatisation on electricity sector employees in
Key words: Privatisation, neoliberal reforms, electricity sector, labour relations, historical institutionalism, regulatory framework
Christa Larsen, Sigrid Rand, Alfons Schmid,
Eugenia Atin, Raquel Serrano (Eds.):
Shifting Roles and Functions of Regional and Local Labour Market Observatories Across
Over the years, regional and local labour market observatories have provided reliable and targeted labour market information and intelligence for regional and local decision-makers. Recent developments show that they are increasingly expected to fulfil tasks beyond mere data provision and analysis. Hence, they are emerging as interpreters, evaluators and mediators in regional and local governance and development efforts. Their participation in the planning, implementation and evaluation processes creates spaces for new alliances, cooperations and networks. However, the observatories often lack essential resources for fulfilling their complex new tasks.
Stable sources of financing and employees with a solid
and up-to-date skills base are essential for regional and local observatories
to meet the new requirements. However, acknowledging their contribution to
regional and local governance and development processes as well as adequate
opportunities for exchange with different actors across
How do the changing framework conditions affect the functions of regional and local labour market observatories? To what extent do shifts in their roles take place? Which patterns of changes can be observed across different European countries? How stable are the new arrangements and where do the observatories need support? This publication explores the shifts in the roles and functions of regional and local labour market observatories in different European countries as well as the framework conditions influencing their operating and further development.
Key words: Regional Labour Market, Labour Market Observatories, Shifting Roles of Regional/Local Labour Market Observatories, Regional/Local Labour Market Strategy
Kerry Brown, John Burgess, Marion Festing,
Susanne Royer (Eds.):
Resources and Competitive Advantage in Clusters
Internationale Personal- und Strategieforschung,
hrsg. von Marion Festing und Susanne Royer, Band 13,
Rainer Hampp Verlag, München u. Mering 2013, 233 S.,
ISBN 978-3-86618-865-5 (print), € 27.80
ISBN 978-3-86618-965-2 (e-book pdf), € 24.99
This book series on research in international human resource
management and strategy is designed to stimulate discussions on current
developments in these disciplines. The scope of this series reflects the
importance of the fields of strategy and human resource management in the
international environment of a globalised world. Both fields have the potential
to contribute essentially to the description and explanation of competitive
advantage realisation, performance issues and to
achieving other corporate goals and objectives. Therefore, these areas need attention
in research as well as in practice. This series will focus on the latest
research results in this field. This volume consists of a series of research
articles divided into two sections. Part 1 examines the policy dimensions of
Re-Framing Trade. Union Mobilisation against the General Agreement on Trade in Services (GATS)
Labor and Globalization, edited by Christoph Scherrer, Vol. 1,
Rainer Hampp Verlag, München u. Mering 2013, 237 S.,
ISBN 978-3-86618-392-6, € 27.80
Given the substantial and increasing encroachment of trade agreements into almost every aspect of economic and social life, there is a pressing need for research that provides a more coherent framework for understanding the source and effectiveness of organised labour’s power and capacity to influence international trade policy.
Taking the union protests against the General Agreement on Trade in Services (GATS) as a case study, this research uses core concepts derived from social movement theory to analyse the opportunities that existed for unions to influence these trade negotiations and their capacity to identify and take advantage of such opportunities. Importantly, it adds a power analysis designed to reveal the sources of power that unions draw on to take action.
The research demonstrates that even where unions faced considerable constraints they were able to re-frame trade issues in a way that built broad support for their position and to utilise opportunities in the trade negotiation process to mobilise resistance against the GATS and further liberalisation of services.
The theoretical framework developed for the research provides conceptual tools that can be developed for improving strategic campaign planning and for analytical assessment of past campaigns.
The theoretical framework developed for this research has potential for further application as an analytical and strategic planning tool for unions.
Melisa R. Serrano, Edlira Xhafa (Eds.):
The Pursuit of Alternatives. Stories of Peoples’ Economic and Political Struggles Around the World
Rainer Hampp Verlag, München, Mering 2012,
ISBN 978-3-86618-390-2, € 19.80
Stories of peoples’ struggles across the globe are testaments to their determination to resist exploitation and injustice, and to imagine and construct their own narratives of economic and political difference. These stories of emancipatory moments demonstrate that something radically different in terms of dominant socio-economic relations and mental conceptions of the world may arise out of and beyond capitalism. The Pursuit of Alternatives: Stories of Peoples’ Economic and Political Struggles Around the World presents a fresh and new perspective on how the ‘process of becoming’ alternatives might take place based on peoples’ lived experiences. The chapters here, by labour activists and academics, explore how various forms of peoples’ economic and political initiatives and struggles in six countries – Brazil, Canada, Colombia, Nigeria, the Philippines, and South Korea – might become ‘actually existing’ spaces and moments for the development of critical consciousness and transformative capacities which are both central in challenging the dominant social, economic and political relations. The stories in this book bring to light today’s language of peoples’ struggles; what inspires people to create their own emancipatory moments and spaces for transformative self-change. While this book does not aim to propose an alternative to capitalism per se, it makes a stimulating contribution to the continuing debate on what alternatives to capitalist relations and arrangements might look like by grounding these alternatives in the everyday lives and struggles of workers, women, aboriginal peoples, the unemployed, and the poor.
Knowledge Transfer and Innovation for a Western Multinational Company in Chinese and Indian Technology Clusters. Identification of local and firm’s knowledge transfer mechanisms to develop successful innovations
hrsg. von Thomas R. Hummel, Band 26,
Rainer Hampp Verlag, München, Mering 2012, 324 S.,
ISBN 978-3-86618-802-0 (print), € 32.80
ISBN 978-3-86618-902-7 (e-book pdf), € 29.99
Compared to local and global Asian competitors,
Western Multinational Companies struggle to offer successful innovations in
emerging markets. This research aims to define, understand and explain the
specific knowledge transfer mechanisms at the
local level compared to Western Countries and how Western Companies
integrate knowledge coming from a culturally different environment internally.
The research focuses on four clusters in
Tade W. Peters:
Internationale Personal- und Strategieforschung,
hrsg. von Marion Festing und Susanne Royer, Band 10,
Rainer Hampp Verlag, München, Mering 2012, 251 S.,
ISBN 978-3-86618-672-9 (print), € 27.80
ISBN 978-3-86618-772-6 (e-book pdf), € 24.99
Forming alliances is a key strategy for firms entering emerging economies. Business opportunities for market entrants are promising and challenging at the same time. Promising because the rapid economic growth provides opportunities to tap new market potentials and challenging because emerging economies display dynamic and complex host environments for inter-firm cooperation. Prospected benefits of alliance strategies are often not realized or insufficient. High failure rates or weak performance are indicators for the inherent complexity that the formation and operation of international alliances entails.
This book introduces a resource-based and
agency-theoretic perspective on alliance formation analyzing factors that
influence the potential to realize competitive advantages through inter-firm
cooperation. It presents a framework that integrates (inter)organizational and
strategy research in order to investigate determinants of the alliance
formation process of partner selection and alliance configuration in the
distinct setting of emerging economies. The proposed framework is matched with
empirical findings on the basis of a case study on alliances between small and
medium-sized firms from industrialized countries and firms from
Key words: alliance formation, alliance governance, emerging economies, resource-based view, relational view, agency theory
Christa Larsen, Ruth Hasberg,
Alfons Schmid, Eugenia Atin, Jan Brzozowski (Eds.):
Skills Monitoring in European Regions and Localities. State of the Art and Perspectives
Transparency on the supply and demand of skills in a
locality or region is crucial for employees, unemployed, training and placement
organisations, as well as for enterprises and labour politics as all of these actors are influential for
effective skills matching. In recent years, in numerous regions across
The Innovative Capacity of an Aging Workforce
Personal- und Organisationsökonomik,
hrsg. von Uschi Backes-Gellner, Matthias Kräkel und Kerstin Pull, Band 24,
Rainer Hampp Verlag, München, Mering 2011, 193 S.,
ISBN 978-3-86618-618-7 (print), € 27.80,
ISBN 978-3-86618-718-4 (e-book pdf), € 24.99
In times of sweeping demographic changes, policy makers and business executives in mature economies perceive workforce aging as one potential threat to the capacity for innovation and technological progress. However, evidence for age-dependency in innovative performance is still scarce. Pressing questions in this context are for example:
- Does workforce age affect the innovative capacity of firms and regions, and if so, how and through which transmission channels do these effects occur?
- What are the sources of possible age-dependency in innovative performance, in particular with respect to innovation-relevant human capital?
- What are the policy implications of the interplay between workforce age and the capacity to produce technological advances in times of future workforce aging?
Starting from a comprehensive survey and critical discussion of existing studies about the interplay between workforce age and innovation, this book suggests a new conceptual framework to study the age-dependency of innovation. Based on this, three empirical studies investigate how the age composition of a workforce affects inventive performance in European regions, to what extent certain staffing patterns experienced by German firms boost innovative performance and how a region’s entrepreneurial capacity relates to the age composition of its working-age population.
Christoph Scherrer (Ed.):
Rainer Hampp Verlag, München, Mering 2011,
ISBN 978-3-86618-387-2, € 27.80
The Honda workers’ strike in 2010 attracted world wide
attention. It was one of thousands of labor disputes
that happen every year in
The various contributors to this volume share the view that the Chinese party-state takes the protest against social inequality seriously. It has enacted many laws aimed at channeling dissatisfaction into safe channels. The implementation of these laws, however, lags behind and these laws do not include the right of freedom of association. Without this right, super-exploitation will persist and the system of labor relations will remain prone to eruptive forms of protest.
The first part of the book provides an overview of the
economic context of Chinese labor relations, the transformation of
class-relations, the evolution of labor law, and government policies intended
to set a wage floor. Based on extensive field research,
the second part looks at the evolution of labor relations at the
industry level. In the third part, the
focus shifts to the Corporate Social Responsibility agenda in
Among the contributors are Hansjörg
Kerry Brown, John Burgess, Marion Festing
& Susanne Royer (Eds.):
Value Adding Webs and Clusters. Concepts and Cases
Internationale Personal- und Strategieforschung,
hrsg. von Marion Festing und Susanne Royer, Band 5,
Rainer Hampp Verlag, München, Mering 2010, 190 S.,
ISBN 978-3-86618-491-6 (print), € 24.80,
ISBN 978-3-86618-591-3 (e-book pdf), € 22.99
This book series on research in international human resource management and strategy is designed to stimulate discussions on current developments in these disciplines. The scope of this series reflects the importance of the fields of strategy and human resource management in the international environment of a globalised world. Both fields have the potential to contribute essentially to the description and explanation of competitive advantage realisation, performance issues and to achieving other corporate goals and objectives. Therefore, these areas need attention in research as well as in practice. This series will focus on the latest research results in this field.
This volume consists of concepts and cases from research in the field of industry clusters by different authors. The aim of this book is to undertake an in-depth exploration of the topic of industry clustering from both management and policy perspectives. The book examines clustering from the standpoint of the single firm in the cluster and, in so doing, derives a novel formulation of clusters as comprising single firms with surrounding concomitant chains of relationships with suppliers, other similar firms and, institutions of government and its agencies. Because of the resources that then can be attributed to firms within the cluster, the resultant conceptualisation of industry clusters is called value adding webs. It is contended that these then develop as a series of overlapping value adding webs forming an industry cluster. The concept is elaborated and applied to different cluster cases in this book.
Early Internationalizers. Specificity, Learning and Performance Implications
Empirische Personal- und Organisationsforschung,
hrsg. von Dorothea Alewell, Rüdiger Kabst, Albert Martin, Wenzel Matiaske, Werner Nienhüser, Florian Schramm, Wolfgang Weber, Band 34,
Rainer Hampp Verlag, München u. Mering 2008, 193 S.,
ISBN 978-3-86618-246-2, € 24.80
Aspects of internationalization found widespread interest in academic research. However, research attention has largely focussed on prominent large firms. Compared to research on multinational enterprises the state of knowledge about the internationalization of entrepreneurial companies is limited so far. In order to contribute to research in this particular field, the dissertation focuses on an empirical examination of the internationalization process of early internationalizing firms. This phenomenon of young firms venturing into foreign market right from inception raises several questions:
How is it possible that young firms venture into foreign markets and manage to cope with the challenges of internationalization at such an early stage in their life cycles?
How are young firms able to learn how to handle the liabilities of foreignness before and after foreign market entry?
How does an early internationalization behavior impact the performance of the firm?
Elaborating on these research questions, the overall aim of this work is to contribute to a deeper understanding of the internationalization process of early internationalizing firms by studying the driving forces of this phenomenon, the learning behavior of early internationalizing firms and the effects on the firms’ performance using different theoretical and methodological approaches.
Key words: Early Internationalization, Learning, Asset Specificity, Technology Firms
Dirk Holtbrügge (Ed.):
Cultural Adjustment of Expatriates. Theoretical Concepts and Empirical Studies
zum Internationalen Management,
hrsg. von Dirk Holtbrügge und Helmut Haussmann, Band 3,
Rainer Hampp Verlag, München u. Mering 2008, 167 S.,
ISBN 978-3-86618-279-0, € 22.80
The cultural adjustment of expatriates to their host country is an important condition for a successful expatriation. This applies to the expatriates themselves as well as to their families. While the practical relevance of this aspect of foreign delegations in undoubted, there is still a lack of knowledge of those factors which might improve and which might restrain cultural adjustment. Similarly, little is known about the consequences of successful cultural adjustment.
This edited volume contains eight chapters which analyze different aspects of cultural adjustment. A detailed state-of-the-art review is followed by seven empirical studies of different antecedents and consequences of this phenomenon. Two chapters are written in English and six in German language. All contributions originate in various research projects at the Department of International Management at the Friedrich-Alexander-University Erlangen-Nuremberg.
Key words: Foreign Delegations, Expatriate Adjustment, International Human Resource Management